Contact
Get in Touch
Questions about an order, a return or a product? We're happy to help.
Email: info@properfinds.co.uk
Opening hours: Monday to Sunday, [8:00am to 8:00pm] UK time (closed on bank holidays)
Response time: We aim to reply within [24 hours].
Before You Email
Including the following helps us sort things out faster:
- Your order number (found in your confirmation email)
- The email address you used when ordering
- A clear photo if your item is faulty, damaged or not as described
- A short description of what you need, for example a return, refund, exchange or tracking help
Common Questions
- Where's my order? Use the tracking link in your dispatch email. See our Delivery & Shipping Policy
- I'd like to return or cancel an order. Please email us before sending anything back, so we can give you the correct returns address. See our Returns, Refunds & Cancellation Policy
- I'd like to change my delivery address. Email us as soon as possible. We can only change it if the order hasn't been dispatched yet.
- I have a privacy request. Email us with "Privacy request" in the subject line. See our Privacy Policy
Please Don't Send Returns to Our Registered Office
Our registered office is a business address for official post only. Please contact us first for the returns address so your parcel reaches the right place.
Company Details
Digital Dynasty LTD, trading as Proper Finds
Email: info@properfinds.co.uk
Website: properfinds.co.uk
Complaints
If you're not happy with our service, please email us with "Complaint" in the subject line. We'll acknowledge it promptly and do our best to resolve it fairly.