Shipping policy

Delivery & Shipping Policy

At Proper Finds (properfinds.co.uk), we want to get your order to you quickly, reliably and at no extra cost.

How Your Order Gets to You

Delivery happens in two stages:

1. Processing time
 Once we receive your order, we check the items for quality and pack them. We aim to dispatch orders within 24 hours of receiving them. [Note: orders placed at weekends or on bank holidays may be dispatched on the next working day.]

2. Delivery time
 This is the time the parcel spends in transit. Delivery usually takes [5-15] working days from dispatch, depending on where you are. Some products ship from overseas, so this can be longer than with UK-based sellers. These are estimates, not guarantees, but if your order hasn't arrived within the estimated time, please let us know.

Unless we've agreed a different date with you, we'll always deliver within 30 days of confirming your order, as required by law.

Free Shipping

We cover the standard delivery cost on all orders. You'll see £0.00 shipping at checkout, with no minimum spend.

Customs, Duties and Taxes

UK orders: Import VAT and duties on goods coming into the UK are normally [included in the price you pay / handled by us at checkout]. [Choose the option that matches how you operate.] We'll never ask you to pay extra charges on delivery without having told you before you order.

Orders outside the UK: If you order from outside the UK, you're responsible for any import taxes, customs duties or handling fees charged by your country. We can't estimate these in advance, and they aren't included in our prices.

Tracking Your Order

When your order is dispatched, we'll email you a tracking number and link. You can follow your parcel's progress through the carrier's tracking page. Tracking updates from overseas carriers can take a few days to appear once a parcel has left our warehouse.

Delivery Address

Please check your delivery address carefully at checkout. If you need to change it, email us at info@properfinds.co.uk straight away with your order number. We can only make changes if the order hasn't yet been dispatched. If a parcel is returned to us because of an incorrect or incomplete address, we may need to charge for re-delivery.

Delayed, Lost or Damaged Parcels

  • Delays: If your parcel is taking longer than expected, contact us and we'll investigate with the carrier.

  • Lost parcels: If your order hasn't arrived after [30] days from dispatch, contact us and we'll send a replacement or issue a refund. Under UK law, goods remain our responsibility until they are delivered to you.

  • Damaged or incorrect items: Email info@properfinds.co.uk with your order number and a photo within [14] days of delivery, and we'll arrange a replacement or refund in line with our Returns, Refunds & Cancellation Policy.

Your Legal Rights

Nothing in this policy affects your statutory rights as a consumer, including the right to cancel within 14 days of delivery. See our Returns, Refunds & Cancellation Policy  for details.

Contact Us

Digital Dynasty LTD, trading as Proper Finds

 Email: info@properfinds.co.uk