Terms of service

Terms of service 

1. About Us

This website, properfinds.co.uk, is operated by Digital Dynasty LTD, trading as Proper Finds ("we", "us", "our").  You can contact us at info@properfinds.co.uk.


2. Agreeing to These Terms

By browsing our website or placing an order, you agree to these Terms and to the policies linked from them, including our Returns, Refunds & Cancellation Policy and our Privacy Policy. If you don't agree, please don't use the site.

These Terms apply to everyone who uses the website, including visitors, customers and anyone who submits content.

We may update these Terms from time to time. The version on this page on the day you place your order is the one that applies to that order. Changes never affect orders you've already placed, unless the law requires us to make them.

3. Using Our Website

To place an order, you must be at least 18 years old. If you're under 18, you may only use the site with the involvement and consent of a parent or guardian.

You agree to use the site lawfully and responsibly. In particular, you must not:

  • use the site for any unlawful purpose or to encourage unlawful activity;
  • infringe our intellectual property rights or those of others;
  • harass, abuse, defame or discriminate against anyone;
  • submit false or misleading information, or pretend to be someone else;
  • upload or transmit viruses, malware or any harmful code;
  • scrape, crawl, spam, phish or otherwise collect other people's personal data;
  • interfere with or try to bypass the security of the site;
  • copy, resell or commercially exploit any part of the site or its content without our written permission.

We may suspend or restrict your access if you break these rules.

4. Products and Website Information

We take care to describe our products and display their images and colours accurately. However, screens vary, so the colours you see may differ slightly from the real product.

We aim to keep the information on our site accurate and up to date, but it is provided for general information. We may change, update or remove content or products at any time.

We may limit sales of a product to particular people, regions or quantities, for example if we suspect the goods are being bought for resale.

5. Placing an Order and Forming a Contract

  1. When you click to place an order, you are making an offer to buy the products.
  2. We'll email you an order acknowledgement. This is not acceptance of your order.
  3. A binding contract exists only when we send you a dispatch confirmation email, or when we otherwise confirm your order.
  4. If we can't accept your order (for example, because an item is out of stock, there's a pricing error, or we can't verify your payment details), we'll tell you and refund anything you've paid.

Please check your order carefully before submitting it. You're responsible for making sure the details you give us, including your email, delivery address and payment information, are complete and correct.

6. Prices and Payment

  • All prices are shown in GBP (£) and include VAT where applicable. [Adjust if you're not VAT-registered.]
  • Delivery charges, if any, are shown at checkout before you pay.
  • Prices may change from time to time, but the price you pay is the one shown when you place your order.
  • Pricing errors: if we discover a genuine, obvious pricing error, we'll tell you before dispatching your order. You can then choose to proceed at the correct price or cancel for a full refund. We won't hold you to an obvious mistake, and we're not obliged to honour a clearly incorrect price.
  • Payment is taken through our secure payment providers. We never see or store your full card details.

7. Delivery

We'll give an estimated delivery time on the product page or at checkout. Some of our products are shipped from overseas, so delivery times may be longer than for UK-based sellers.

Unless we agree otherwise, we'll deliver your order within 30 days of the day we confirm it. If we can't meet the estimated date, we'll let you know. If there is a serious delay, you may have the right to cancel and receive a refund.

Ownership of the goods passes to you when they're paid for and delivered. The goods are at your risk once they've been delivered to you.

Any tracking information we provide is for your convenience. Please see our Returns Policy for how to handle missing or damaged parcels.

8. Your Right to Cancel, Returns and Refunds

You have the right to cancel most orders within 14 days of receiving them, and separate legal rights apply if goods are faulty, damaged or not as described. The details, including how to return goods and when we'll refund you, are set out in our Returns, Refunds & Cancellation Policy , which forms part of these Terms.

Nothing in these Terms affects your statutory rights as a consumer.

9. Your Legal Rights and Our Responsibility for Products

Under the Consumer Rights Act 2015, the goods we sell must be as described, of satisfactory quality and fit for their purpose. If they aren't, you may be entitled to a repair, replacement, price reduction or refund. Please contact us at info@properfinds.co.uk with your order number and a photo of the issue.

Beyond your legal rights, we give no additional warranty about the goods.

10. Optional Tools and Third-Party Services

We may offer tools, apps or features provided by third parties (for example, review or payment tools). These are made available as they are, and they're governed by the third party's own terms. Please read those terms before you use them. We're not responsible for third-party tools, although we remain responsible for our own obligations to you under these Terms and the law.

11. Links to Other Websites

Our site may link to websites we don't control. We haven't checked them, don't endorse them and aren't responsible for their content or practices. Any dealings with a third-party site are between you and that third party, so please review their terms and privacy policy first.

12. Reviews, Comments and Submissions

If you send us comments, reviews, ideas or other material ("submissions"), you confirm that:

  • you own them, or have permission to share them;
  • they don't infringe anyone's rights, or contain anything unlawful, defamatory, abusive, obscene or misleading;
  • they contain no viruses or harmful code.

You grant us a free, non-exclusive, worldwide licence to use, edit, copy, publish and translate your submissions in any media in connection with our business. We're not obliged to publish, respond to or keep confidential any submission, and we may remove anything we reasonably consider inappropriate. You remain responsible for what you submit.

13. Personal Data

We handle your personal data in line with our Privacy Policy and UK data protection law.

14. Intellectual Property

All content on this site, including text, images, logos, product photographs, graphics and design, belongs to us or our licensors and is protected by intellectual property laws. You may view and print pages for your own personal, non-commercial use, but you may not otherwise copy, distribute or reuse anything without our written permission.

15. Our Liability to You

  • We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded, including your statutory consumer rights.
  • If we fail to comply with these Terms, we're responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence. Loss is foreseeable if it was an obvious consequence of our breach, or if it was contemplated by you and us when the contract was formed.
  • We are not liable for loss or damage that wasn't foreseeable, or for any business losses (such as lost profit, lost sales or lost opportunity), since we only sell to consumers for personal use.
  • We're not responsible for delays or failures caused by events outside our reasonable control, such as extreme weather, strikes, courier or customs delays, war, epidemic, or failures of the internet or utilities. If that happens, we'll let you know and take reasonable steps to limit the impact.

We can't guarantee that the website will always be available, uninterrupted or free from errors, and we may suspend or update it for maintenance or other reasons.

16. Ending Your Use of the Site

You can stop using our website at any time. We may suspend or end your access if you seriously or repeatedly break these Terms. Ending your access doesn't affect rights or obligations that arose beforehand, such as payments due or orders already placed.

17. General

  • Severability: If any part of these Terms is found to be unlawful or unenforceable, the rest remains in effect.
  • No waiver: If we don't enforce a right straight away, we haven't given it up.
  • Entire agreement: These Terms, together with our policies referred to in them, are the whole agreement between you and us about your order and replace any earlier discussions or agreements.
  • Transfer: We may transfer our rights and obligations under these Terms to another organisation, and we'll tell you if we do, but this won't affect your rights. You may not transfer yours without our written consent.
  • Third parties: Nobody else has rights to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
  • Headings: Headings are for convenience only.

18. Complaints

If you're unhappy with any aspect of your order or our service, please email info@properfinds.co.uk first and we'll do our best to put things right. [Optional: If we can't resolve it, you may wish to use an alternative dispute resolution provider. Add details here if you belong to a scheme.]

19. Governing Law and Courts

These Terms and any dispute arising from them are governed by the laws of England and Wales. If you live in England or Wales, you can bring a claim in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can bring a claim in either those courts or the courts of your home country. As a consumer, you also keep the protection of the mandatory laws of the country where you live.

20. Contact Us

Digital Dynasty LTD, trading as Proper Finds

Email: info@properfinds.co.uk