Privacy policy

Privacy Policy

Your privacy matters to us. This policy explains what personal data we collect when you visit or buy from properfinds.co.uk, why we collect it, how we use and protect it, and what rights you have.

Who We Are

The website properfinds.co.uk is operated by Digital Dynasty LTD,  ("Proper Finds", "we", "us"). We are the data controller for the personal data described in this policy.

Contact: info@properfinds.co.uk

This policy applies only to our website and services. We're not responsible for the privacy practices of other websites we may link to. By using our site, you acknowledge that you've read this policy.

What Data We Collect

• Order and account details: name, delivery and billing address, email address, phone number, and order history.

• Payment information: payments are handled by our payment providers ([e.g. Stripe, PayPal, Shopify Payments]). We don't store your full card details.

• Communications: messages you send us by email or through the site, and our replies.

• Technical and usage data: IP address, browser type, device information, pages visited, and how you use the site, collected through cookies and similar technologies.

• Marketing preferences: whether you've chosen to receive our newsletter or promotions.

How and Why We Use Your Data

We only use your data for the purposes above. If we want to use it for something else, we'll ask for your consent first, unless the law allows otherwise. We don't sell your personal data.

Communications

If you email or message us, we may keep those messages, along with any personal details you share, so we can answer your questions and keep a record of the conversation. Your data is stored on secure servers operated by us or by trusted third-party providers.

Cookies

We use cookies (small text files placed on your device) to make the site work, remember your basket, and understand how visitors use the site so we can improve it. Information from analytics cookies may be transferred to and stored on the servers of our analytics provider, [name of provider, e.g. Google Analytics].

• Essential cookies are needed for the site to function and don't require consent.

• Analytics and marketing cookies are only set if you accept them via our cookie banner. You can change your choice at any time via [cookie settings link].

You can also block or delete cookies in your browser settings, though some parts of the site may not work properly without them. Our [Cookie Policy link] lists the specific cookies we use.

Who We Share Your Data With

We only share personal data where necessary, with:

• Delivery and logistics partners (e.g. DHL, and our suppliers and fulfilment centres, some of which are located in Asia) so your order can be fulfilled.

• Payment providers to process your payments.

• Website and technology providers such as our e-commerce platform, hosting, email marketing, and analytics tools.

• Review platforms such as [e.g. Trustpilot ] if you choose to leave a review.

• Professional advisers, authorities or law enforcement where we're legally required to.

These providers may only use your data to provide their service to us. Our staff are bound by confidentiality obligations.

International Transfers

Some of our suppliers and service providers are based outside the UK, including in China and other parts of Asia. Where we transfer your data outside the UK, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or Addendum, or transfers to countries with UK adequacy regulations.

How Long We Keep Your Data

We keep personal data only as long as needed for the purposes above:

• Order and transaction records: [6] years, for tax and accounting purposes.

• Customer service messages: [2] years after the last contact.

• Marketing data: until you unsubscribe or withdraw consent.

• Analytics data: [26 months], or as set out in our Cookie Policy.

How We Protect Your Data

We use appropriate technical and organisational measures, such as secure servers, encryption (SSL), and restricted access, to protect your data against loss, misuse, or unauthorised access. No method of transmission over the internet is completely secure, but we work hard to protect your information.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Erase your data in certain circumstances

• Restrict how we use your data

• Object to processing based on legitimate interests or to direct marketing

• Data portability, meaning a copy of your data in a common format

• Withdraw consent at any time where we rely on it

To use any of these rights, email info@properfinds.co.uk. We'll respond within one month, and we may need to verify your identity first. There's normally no charge.

Newsletters: You can unsubscribe at any time using the link at the bottom of every email, or by contacting us.

Complaints

If you're unhappy with how we've handled your data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) 

Children

Our website is not intended for anyone under 16, and we don't knowingly collect data from children.

Changes to This Policy

We may update this policy when our site or the law changes. The latest version will always be on this page, with the "last updated" date at the top. Please check back occasionally.

Contact Us

Proper Finds
properfinds.co.uk
Email: info@properfinds.co.uk